Frequently Asked Questions

We hope you wont need to! But if your shoes don't work out it's easy to return them.

Start your return here:

Returns should be sent via a tracked delivery method like Australia Post. The product must be returned in unused condition with any tags or stickers still attached, including the undamaged shoe box and must be returned within 30 days of purchase.

Most refunds will be processed 2-4 business days after being received at our returns address. We will contact you via email if we have any questions about your return.

If you would like to exchange an item, please return the original item and place a brand new order for the replacement item.

What if there is a manufacturing issue?

We are proud of our products and guarantee all of them as advertised.  We will attempt to replace any product deemed defective by the manufacturer or refund you for any defective product provided that:

  • The product was purchased from kroten.com.au*
  • The return is pre-arranged with us by filling out our contact form.
  • The product is not defective as a result of misuse (determined by the manufacturer)

*If you purchased your shoes at a different retailer, please contact them to help arrange a replacement.

What are the postage and handling charges?

Delivery is FREE for all orders over $99.00 anywhere within AUSTRALIA. For orders under $99.00 a flat shipping rate of $14.00 applies.

For NZ orders, a flat shipping rate of $15.00 per pair applies. Orders valued at NZ$200, or higher, and shipped to New Zealand may incur GST, customs charges and duties charged by the New Zealand Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider. KROTEN AU is not responsible for and will not reimburse any of these charge and duties.

Customs charges and duties are the responsibility of the Customer and will not be refunded by KROTEN. There are limited times when only the duty and GST can be refunded to you by the NZ Customs Service. Please find out more here: https://www.customs.govt.nz/personal/online-shopping/.

Unfortunately, we are unable to ship outside of Australia and New Zealand.

Please note - orders to Norfolk Island may take up to 6 months when delivered using standard ground shipping options.

Can I buy replacement insoles?

We stock some replacement insoles for our TravelWalker Original shoes. Give us a call or fill our the form below to place an order.

Where are Kroten shoes from?

We are a Melbourne based company who has been making shoes since 2010. Our TravelWalker Original has been a best seller since day one!

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