Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with any tags, and original undamaged box/packaging. 

Print, fill out and follow the instructions on the returns form. 

Returned items should be sent to:  

ACTIVE CASUAL SHOE RETURNS
10/1153-1157 BURKE RD 
KEW VICTORIA 3101

There is no need to contact us before sending your return, but if you need to, you can always reach us at orders@activecasual.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please indicate on the returns form whether you would prefer a refund or an exchange. Exchanged will be despatched at no cost after your return has been processed. 

 

Refunds
We will notify you once we’ve received and processed your return, usually within 2-4 business days. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at orders@activecasual.com.